Privacy Policy

Personal Information Collection Statement

This Personal Information Collection Statement ("PICS") informs you, in accordance with applicable privacy laws, of the following:

  • The purposes for which your personal information — collected in connection with your use of this website ("Website") or your purchase of products sold through this website ("Products") — will be used;
  • Who your personal information may be disclosed to; and
  • Who you can contact to request access to or correction of your information.

We may update this PICS by revising this page. We encourage you to check back regularly to stay informed of any changes.

1. Data User

1.1 "We," "us," and "our" refers to the data user.

2. Who This Applies To

This PICS applies to the personal information of ("you" or "your"):

(a) Visitors: people who browse our Website

(b) Users: people who purchase, request, or receive Products

(c) Contacts: people who get in touch with us via our Website, email, or any other means

3. What We Collect

3.1 We may collect, store, process, transfer, and use the following types of personal information:

(a) From Visitors: IP address or other unique device identifiers *

(b) From Users:

  • Username
  • Account password
  • First name *
  • Email address *
  • Billing address *
  • Delivery address *
  • Payment information *
  • Phone number

(c) From Contacts:

  • First name *
  • Email address *
  • Any additional personal information you choose to provide us

* Denotes mandatory personal information

3.2 If you choose not to provide mandatory personal information, we may be unable to grant you access to our Website, deliver our Products to you, or respond to your enquiries.

4. Purpose and Use

4.1 We may collect, store, process, transfer, and use your personal information for the following purposes:

(a) Providing our Products, including:

  • Managing and fulfilling your orders
  • Creating and maintaining your account
  • Processing and facilitating billing and payments

(b) Monitoring and analysing Website usage and generating statistics

(c) Personalising your experience on our Website

(d) Improving our Website and Products

(e) Research and development (including machine learning)

(f) Customer service and support

(g) Non-marketing communications such as order confirmations

(h) Technical purposes and project management

(i) Maintaining Website security and integrity

(j) Fraud prevention

(k) Meeting legal or regulatory requirements

(l) Direct marketing, with your consent

(m) Other related purposes

4.2 Your personal information will not be used for any other purposes unless:

(a) You have given your express consent;

(b) The new purpose is directly related to the original purpose; or

(c) An exemption applies under relevant law.

5. Who We Share Your Information With

5.1 We may share your personal information with:

(a) Our employees and officers

(b) Our subsidiaries and their employees and officers

(c) Shopify Inc. and associated IT service providers

(d) PayPal and other payment processors

(e) Suppliers, for the purpose of delivering Products

(f) Other service providers, including:

  • Administrative service providers
  • IT and software providers
  • Data analytics providers
  • Data entry and processing providers
  • Cloud service providers
  • Credit reporting agencies

(g) Our insurers and banks

(h) Legal, financial, and accounting advisers

(i) Regulatory bodies, law enforcement agencies, or fraud prevention organisations

(j) Business partners in the event of a merger, acquisition, or restructure

5.2 Where you use payment processors, you are subject to their own policies.

5.3 We ensure confidentiality through contractual arrangements.

5.4 Any disclosures beyond those outlined above require your prior consent.

6. Cookies

6.1 Our Cookie Policy forms part of our Privacy Policy.

6.2 Cookies help websites function efficiently and remember your preferences.

6.3 We use cookies to:

  • Store technical data required for Website functionality
  • Remember your preferences and settings
  • Analyse how users navigate our Website
  • Track behaviour relating to content and product preferences

6.4 We use both:

  • Session cookies
  • Persistent cookies

6.5 Cookie types we use include:

  • Necessary cookies
  • Functional cookies
  • Performance cookies

6.6 Third-party cookies are listed in our Cookie Policy.

6.7 By using our Website without disabling cookies, you consent to their use.

6.8 You can disable cookies at any time through your browser settings.

6.9 Cookies are only stored for as long as needed to fulfil their intended purpose.

7. Retention

7.1 We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected.

7.2 Once the retention period has ended, your data will be securely destroyed, unless otherwise required by law.

8. Access and Correction

8.1 In accordance with applicable privacy legislation, you have the right to:

(a) Request a copy of your personal information, subject to any applicable exemptions; and

(b) Request the correction of any inaccurate information.

We may decline correction requests under certain circumstances.

8.2 To request access or correction, please contact us directly.

8.3 We may charge a reasonable fee for processing such requests.

9. Direct Marketing

9.1 We may use the personal information we hold about you to market our Products directly to you.

9.2 The types of personal information we may use for direct marketing purposes include:

  • Your full name
  • Your email address

You have the right to opt out of your personal information being used for direct marketing purposes. If you do not opt out, we will take this as your agreement to our use of the above information for these purposes. If you wish to opt out of the use of particular types of information for direct marketing, please let us know accordingly.

9.3 Direct marketing activities we may carry out using your personal information include:

  • Sending you information and promotional material about our Products, similar products to those you have already purchased, discounts, special offers, and other relevant updates
  • Providing news about our Website or Products
  • Sending seasonal or festive greetings

You may opt out of these direct marketing activities at any time by notifying us accordingly.

9.4 Unless you have given your express consent, we will not use your personal information for the direct marketing activities described above.

9.5 Where we have obtained your consent, we may share your personal information with third parties (as referenced in Section 5.1) for direct marketing purposes.

9.6 You may withdraw your consent, or ask us to stop using your personal information for direct marketing, at any time by sending us an email or by replying to any marketing email with "Unsubscribe" in the subject line.